FAQ

What is your shipping policy?


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based.

 

What is your returns policy?

You may return new, unopened items within 14 calendar days of delivery for a refund (-10% restocking fee and shipping costs) or exchange (full value). Returns must be approved in advance of sending item(s) back. Email hello@obscurashop.com to receive return authorization. Sale items may be final sale and not eligible. You should expect to receive your refund within 2 weeks of returning your order. Original shipping costs are not refundable. We do not provide a return label, customer is responsible for shipping.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Do you ship internationally?

Yes, we ship all over the world. Your shipping amount will automatically be calculated based on order weight dimensions. For bulk orders or other inquiries, write us at hello@obscurashop.com for assistance.